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Excalibur Hotel and Casino Partners with Sed de Saber |
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| Published on August 21, 2006 |
In the gaming industry, providing first-class customer service is key to the success in an increasingly competitive market.As a result, Excalibur Hotel and Casino, a property owned and operated by MGM MIRAGE, coordinated with Retention Education to launch the property’s pilot Sed de Saber program, an interactive self-study English-as-a-Second Language Program that would enable the property’s Hispanic employees improve their overall business performance.
In the spring, 30 employees from the stewarding department began the program.The kitchen workers were selected because the Sed de Saber was developed for restaurant workers who are native Spanish speakers with minimal English skills.
For employee Maria Fernandez, Sed de Saber helped improve her communication skills.Fernandez’s score on the mid-assessment was 91.7, a 46.7 percent increases from the pre-assessment test.Using Sed de Saber curriculum, Fernandez expanded her vocabulary learning words frequently used in her position.
Fernandez wanted to learn English to improve her communication skills and have better job opportunities.Learning English had made a significant impact on her work life and at home.
“I can communicate better and help my kids with their homework,” said Fernandez.
The program measures employees’ improvements through assessment test at the beginning, middle, and end of the program.Most of the employees have taken mid-assessment tests showing an overall improvement of 62 percent from their pre-assessment scores.Improvements are seen in their pronunciation and self-confidence.
After the thirty employees complete their pilot program, Excalibur will open the program to more employees in its stewarding department.
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